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Returns Policy

Online Purchases

Spray paint, art materials, books, magazines, DVDs, digital goods, and sale items cannot be returned or exchanged.

For all other items, if you are not 100% satisfied with your online purchase, you can return your goods within 14 days of receipt for a store credit or gift voucher. Returned products must be in perfect saleable condition, in the original packaging.

Shipping costs may be deducted from any change-of-mind returns.

To process a return please contact [email protected]

Faulty or Damaged Items

If your items are faulty or not as described, you are entitled to return them to us within 30 days of receipt for exchange or a refund. If you are returning the items after 30 days have passed, we may opt to repair or replace them before offering a refund. We will cover the cost of any return postage for goods bought online that are faulty or not as described.

This does not apply to items that are discounted by us for an obvious fault.

Refunds, Replacements, and Repairs

You are entitled to a refund, replacement, or repair of any products if they are found to be:

  • Damaged during delivery between the seller (Artillery Worldwide) and the recipient. Evidence of the damages must be taken immediately upon the unpacking of the goods.
  • Faulty and the product is not suitable for use.
  • Malfunctioning during its intended use and does not work.
  • Not of merchantable quality

You are NOT entitled to a refund if:

  • You discover the goods can be purchased cheaper elsewhere (except where the seller provides a guarantee that the goods cannot be purchased cheaper elsewhere).
  • You examine the goods before buying and ought to have seen any obvious fault
  • The defect is drawn to your attention before buying (for instance, when goods were labelled as seconds, or faults were clearly marked)
  • You have damaged the goods by using them in a way they were not meant to be used

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